eVacuumStore
eVacuumStore Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
eVacuumStore has 2.6 star rating based on 52 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Great customer service, Selection, Price.
Cons: Incompetent, Poor customer service, No communication.Recent recommendations regarding this business are as follows: "Go to a brick and mortar store", "Don't hesitate to use this web site", "Great service", "Good response for service and delivery", "Will order again".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
eVacuumStore has 2.6 star rating based on 52 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Great customer service, Selection, Price.
Cons: Incompetent, Poor customer service, No communication.Recent recommendations regarding this business are as follows: "Go to a brick and mortar store", "Don't hesitate to use this web site", "Great service", "Good response for service and delivery", "Will order again".
Most users ask eVacuumStore for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Location. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top eVacuumStore Reviews
"Disappointed"
Searched their site to find a replacement roller brush for my sweeper, and told on the site which one would fit. Placed an order even though the shipping was...
Waukesha, Wisconsin
They wont stand up to warranty after selling me wrong product, product has been in non working condition since boughten new,
over 3 months on fixing situation under warranty , shuffeled around to over 6 differant people , no return calls , i have to chase them for answeres , exstensive mechanical trials and errors done on my end through their directive and all proven to be fruitless, it is a product defect they are not standing up to , they want to sell me new vacuume parts at retail cost , not acceptable , they are going to be reported to maassachusettes consumer protection under law 93 a, unfair and deceptive conduct , i have exstensive notes and no productive remedies from them for over 3 months , stay away from them if u can based upon my exsperiences
Effort, Pennsylvania
Disappointed
Searched their site to find a replacement roller brush for my sweeper, and told on the site which one would fit. Placed an order even though the shipping was almost as much as the item, but wanted to repair not replace the sweeper.
When I received it, it was to large. Sent them an email, but never heard back from them.
User's recommendation: Go to a brick and mortar store
Oklahoma City, Oklahoma
Super quick service!!!
I have used them for four years now. Saves me so much time. Before using e-vacuum, I drove from store to store looking for the filters and bags I needed
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Norman, Oklahoma
Vacuum bags
I got my order, but I got the wrong bags, I got C bags but need R bags, I'm not for sure if I ordered them or not, but I thought I ordered R bags
User's recommendation: Great service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Monica, California
Lousy
Ordered a replacement powerhead for Electrolux Vacuum. Showed a picture of the one I was trying to replace.
Received a Knock off powerhead that was nothing like the old one. Too disgusted to pursue further because it was impossible to get anyone on the phone. It did fit and worked but was nothing like the Electrolux part I was trying to replace.
Hope their business crumbles due to their incompetence and deceptive practices. DO NOT BUY ANYTHING FROM THESE JERKS!
Preferred solution: Deliver product or service ordered
User's recommendation: Stay far away from them
Belgrade, Maine
? You asked for one.
Arrived in mail 2 days ago excellent service happy with the short time it took to ship and receive. Thought it would have taken longer as some do. Between ordering and delivery was less than 10 days.
User's recommendation: Good response for service and delivery
Gloucester, Massachusetts
General approval
Everything about this purchase went well. The web site was easy to use; the product was delivered in a very few days.
User's recommendation: Don't hesitate to use this web site
Littleton, Colorado
Purchase
I ordered vacuum online. I received it in a timely manner on the day they said I would get it. Great vacuum Great Service
Houston, Texas
Received my order.
No details, everything I order came in and they have a good price on what I need. Thanks EVacuum Store keep up the good work.
User's recommendation: Will order again
Tyler, Texas
I received my order and really like it!!
My vacuum is a little expensive but it works great. Great service!
User's recommendation: Call customer service instead of placing order on line
Concord, North Carolina
Great product.
Exactly what I ordered. Will order again.
User's recommendation: Great variety of products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill No Refund
I purchased an Electrolux vacuum from them in December 2019 for my mother. It took forever for it to arrive and then the power nozzle didnt fit.
After calling them, Josh said a tech would call. No call came. I called back and this time Josh said he would send a replacement part. When my mother attached the new piece, the vacuum still didnt work.
My mother took it to a vacuum store to look at it and had to pay money only for them to say the vacuum was faulty, return it. I called evacuum and again got Josh, who rudely told me the refund window has expired and I couldnt return and that he would get their tech department to call and walk us through steps to get vacuum to work. Over a week goes by and no call. I called again and got a woman named Jamie who issued a refund and sent me the return label.
Now by this point the pandemic started and even though UPS confirmed the return was received, I still did not get my refund. When I called again, it was Josh who told me that their returns department was closed due to pandemic and that there would be a delay in processing refunds. This was in April. In May, the department reopened and I was told it would take 4-6 weeks.
We are now coming to the end of July and still no refund. This company is avoiding refunds.
This is inexcusable. This is fraud, dont do business with them.
- No intent to rectify my situation
- Terrible customer service
- Faulty product
Preferred solution: Full refund
User's recommendation: Don’t buy from them.
COMPLAINT ABOUT INCORRECT PART # RECEIVED
ON OR ABOUT 8/1/20 i ordered a dust brush part no. 14-16**-**.
I received part no 165270 ( a hardwood floor dust mop refill) At a considerable added cost.
Your invoice order # 127****. This invoice also notes in the small print that due to Covid 19 returns have been temporality suspended.
I have disputed the $28.40 on my Wells Fargo Visa bill accordingly. I have also purchased the correct part elsewhere.
Robert Catapano
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Order
On May19,2020, I ordered 5 Mesh Filter Screens. I have already paid for them.
My Order Number is 123****. It should have been here before now.
Please ship. Thank You
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not received
Placed order, received email that order shipped, never received order. Contacted them, kept getting order shipped from electrolux, we will get tracking number, four times I was told this story.
After reading reviews it appears this is a common practice. Told today they are cancelling order and refunding my $141. I figure that won't happen either. Going through PayPal to get refund.
Stay away! Fraud!!!
- Fraud
- Incompetent
Preferred solution: Full refund
User's recommendation: STAY AWAY! FRAUD!
Williston, South Carolina
I got double shipped and double billed
I ordered filters and when I didn't receive them I called and they told me that my order did not go through. Therefore I ordered them again.
I received them two times. and was billed twice on my card.
About
EVacuumStore is recognized as the vacuum cleaners supplier. A great deal of models and types are available in this online store. Such manufacturers as Electrolux, Miele, Oreck, Sanitaire, Panasonic and the others represent their products at EvacuumStore. Additionally, you can find special accessories like filters, belts, hoses, bags and some others which are designed to provide more comfort during the cleaning process. If you need a repair help, you can check corporate blog as well. Customers can pay via Paypal or any other standard means. In order to learn more you can also connect with the store representatives through the social media.
eVacuumStore is ranked 294 out of 4414 in Appliances and Electronics category
USA
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picture does not show its a knock off.
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